Customer Service Representative

Views:- 2 |Last Date:- 31-12-2024

Job Title:Customer Service Representative
Location:Gurgaon, India
Nature of Role:Voice and Non-voice, Blended Process

Website Link:- https://www.zaubacorp.com/company/SALARY-HIKERS-LLP/AAG-8565

Key Requirements:

Language Proficiency: Excellent spoken English communication skills are a must.
Education: Graduates are required.
Experience: 6 months to 1 year of experience is preferred, but freshers are also welcome to apply.
Age Limit: 18-32 years old.

Key Responsibilities:

Provide customer support through both voice and non-voice channels.
Follow up with customers to ensure their needs are met.
Achieve assigned targets within agreed timelines while adhering to quality guidelines.
Gain in-depth knowledge of the client's products/services.
Accurately log all interactions using established business processes and tools.
Provide prompt, reliable, and accurate information to customers.
Identify solutions based on established processes and procedures.
For non-voice profiles, a good typing speed is required.

The role is open to candidates with experience in customer care, customer support, call center roles, BPO, and related fields.
A verbal English assessment will be auto-generated after the application process is completed, and candidates not meeting the criteria will be rejected.
Job Type: Full-time
Benefits:
- Health insurance
- Life insurance
- Provident Fund