Company Overview:

Ericsson is a global leader in telecommunications services, with over 100,000 employees and a history dating back to 1876. The company is focused on pushing the boundaries of innovation to address some of the world’s toughest challenges.

Job Overview:

The Domain Support Specialist in the SRF SCM RAN team is responsible for service quality assurance, software upgrades/updates, and configuration activities in the RAN (Radio Access Network) domain. The role involves managing configuration changes and software updates within a well-defined system support process.

Key Responsibilities:

Work within established system support guidelines and processes.
Prioritize work requests to meet Service Level Agreements (SLA) and Work Level Agreements (WLA).
Participate in internal technical discussions to improve performance and provide recommendations.
Ensure correct work methodology to avoid outages and organize in-house training and backup plans.

Required Skills and Experience:

Knowledge of telecommunications, particularly in RAN 2G/3G/4G concepts.
Understanding of service networks and applications, including their characteristics and capabilities.
Familiarity with Key Service Performance Indicators and their interpretation.
Experience with software upgrade processes for RAN nodes (BSC/E-Node-B).
Ability to troubleshoot issues with sites post software upgrades of LTE.

Why Join Ericsson?

Ericsson offers the chance to work on innovative solutions to some of the world’s most challenging problems. The company fosters a diverse and inclusive environment, encouraging collaboration among individuals with different experiences to drive innovation.

Salary Range:

Estimated salary range: ?3L to ?5L per year.
Median salary: ?4L per year.

Application Process:

Candidates interested in the role can apply on the employer's website. Ericsson values diversity and encourages applicants from all backgrounds to realize their full potential as part of the Ericsson team.