Job Details: IT Support Specialist at TaskUs
Company: TaskUs
Experience: 1 - 6 years
Salary: Not Disclosed
Location: Gurugram
Application Information:
- Openings: 1
- Applicants: 332
- Posted: 3 days ago
How to Apply:
Job Description
Responsibilities:
- Respond to telephone calls and email messages from users requesting assistance.
- Log and keep records of customer/employee queries, interpret problems, and analyze possible causes of hardware and software failure.
- Identify computer hardware, software, and telecommunications malfunctions and take appropriate action to resolve these issues while ensuring data and system integrity.
- Conduct tests, configure, install, modify, maintain, and repair computer hardware, operating systems, applications, software patches, and updates as necessary.
- Assist in conducting user application testing during program implementation, migration, and system maintenance.
- Perform desktop system maintenance/upgrades including all desktop OS patches.
- Create/maintain documentation of instructional procedures (i.e., hardware/software installation) and/or knowledge-based troubleshooting techniques.
- Maintain an inventory of computer hardware assets, peripherals, and software licenses owned by the company.
- Perform scheduled preventive maintenance of computer systems.
Required Qualifications:
- At least 1-year minimum experience.
- Bachelor’s Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT/Computer-related course.
- Knowledge of I.T. systems and equipment as well as their installation, configuration, maintenance, and repair.
- Vast working knowledge of I.T. requirements/demands in call center operations and corporate organizations, particularly in Operations support.
- Above-average problem-solving, decision-making, and analytical skills.
- Skilled technical writer (a plus) - able to document problems and solutions for customers and other technical support personnel.
- Good time and project management skills.
- Excellent English communication skills - both spoken and written.
- Adaptive to changing work schedules and working hours.
- Excellent customer orientation and interpersonal, customer care skills.
Role: IT Support - Other
Industry Type: Management Consulting
Department: IT & Information Security
Employment Type: Full Time, Permanent
Role Category: IT Support
Education
- UG: Bachelor's Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT/Computer-related course
- PG: Not Required
Key Skills
- BPO
- Computer Science
- Computer Hardware
- Project Management
- Social Media
- Outsourcing
- Troubleshooting
- Gaming
- Information Technology
- Technical Support
