Job Details: IT Support Engineer at Leading Indian IT Company
Company: Leading Indian IT Company
Experience: 4 - 8 years
Salary: 4 - 9 Lacs P.A.
Location: Bangalore/Bengaluru
Hiring for:
- Accenture
- Infosys
- Tata Consultancy Services
- HCLTech
- Capgemini
- Wipro
- Cognizant
Posted: 3 days ago
Application Information:
Job Description
Roles and Responsibilities:
- Provide technical support to end-users through phone, email, or in-person interactions.
- Troubleshoot hardware and software issues on desktop computers, laptops, printers, and other peripherals.
- Manage incidents reported by users through the service desk ticketing system (ServiceNow).
- Collaborate with global teams to resolve complex technical issues related to Active Directory, GSD services, server support, IT infrastructure, and more.
- Perform routine maintenance tasks such as patching operating systems, updating software applications, and performing backups.
Job Requirements:
- Strong knowledge of Active Directory administration principles and practices.
- Proficiency in managing incidents using Service Desk Management tools like ITSM platforms (e.g., ServiceNow).
- Excellent communication skills for effective interaction with customers at various levels.
Role: Desktop Engineer
Industry Type: IT Services & Consulting
Department: IT & Information Security
Employment Type: Full Time, Permanent
Role Category: IT Support
Education
- UG: B.Sc in Any Specialization, BCA in Any Specialization, B.Tech/B.E. in Any Specialization
- PG: Post Graduation Not Required
Key Skills
- Service Desk
- Active Directory
- Global
- Server Support
- Service Desk Management
- IT Service Desk
- Technical Support
- GSD
