IT L2 Support Engineer – Hospitality Industry

Views:- 6 |Last Date:- 25-09-2024

Job Title: IT L2 Support Engineer – Hospitality Industry
Company: KATALYSTCS - Agents of Change Consulting Private Limited
Location: Remote
Job Type: Full-time, Permanent

Shift and Schedule:

Weekend availability
Morning shift
Rotational shift
Monday to Friday

Benefits:

Flexible schedule
Paid sick time
Paid time off
Work from home

Job Description:

KATALYSTCS is seeking an experienced IT L2 Support Engineer with a background in the hospitality industry to provide advanced technical support and ensure the seamless operation of IT systems and infrastructure.

Key Responsibilities:

Provide technical support for hardware, software, and network-related issues.
Troubleshoot and resolve escalated IT issues to minimize disruption to business operations.
Manage and monitor IT systems, including servers, networks, and applications.
Implement and maintain IT policies, procedures, and standards.
Conduct system audits and generate reports to identify and address potential issues.
Assist in the installation, configuration, and maintenance of IT equipment and software.
Provide training and guidance to customers to enhance their technical skills.
Work with vendors and third-party service providers to resolve technical issues.
Document all support activities, troubleshooting steps, and resolutions.
Participate in on-call rotation and provide after-hours support as needed.
Manage and resolve customer queries, handling escalations and complaints.
Maintain accurate records of all interactions in the CRM system.
Participate in regular training sessions to stay updated on new products and technologies.
Proactively manage help desk and maintain support cases as per company standards.

Job Requirements:

Bachelor’s degree in Information Technology, Computer Science, or a related field.
Minimum of 3 years of experience in IT support, with at least 1 year in L2 support.
Strong knowledge of IT infrastructure, including servers, networks, and software applications.
Experience with hospitality industry software and systems (e.g., PMS, POS, CRM tools) is a plus.
Proficient in troubleshooting hardware and software issues in Windows and/or Linux environments.
Familiarity with network protocols, firewalls, and security practices.
Excellent problem-solving skills and the ability to work under pressure.
Strong communication and interpersonal skills, with the ability to explain technical issues to non-technical users.
Preferred certifications: CompTIA A+, Network+, Microsoft Certified: Azure Fundamentals.

Required Candidate Profile:

Proactive and detail-oriented individual with a passion for technology and customer service.
Strong analytical skills and ability to handle complex technical issues.
Ability to work independently and as part of a team in a fast-paced environment.
Strong organizational skills with the ability to manage multiple tasks and priorities.
Continuous learner who stays updated with the latest industry trends and technologies.
Fluency in written and spoken English.

Skills Required:

Advanced troubleshooting and problem-solving skills.
Knowledge of IT infrastructure management and monitoring tools.
Proficiency in Windows and/or Linux operating systems.
Familiarity with network configurations and security protocols.
Excellent communication and customer service skills.
Ability to train and mentor junior IT staff.
Strong documentation skills and attention to detail.
Flexibility to work different hours and participate in an on-call rotation.

How to Apply:

Interested candidates should submit their resume and a cover letter detailing their relevant experience and why they would be a great fit for this role.

Application Questions:

Salary Expectation?
Notice Period?

Keywords and Sentences:

IT L2 Support Engineer: The IT L2 Support Engineer at KATALYSTCS provides advanced technical support and ensures the smooth operation of IT systems for the hospitality industry.
IT L2 Support Engineer Ireland Job Opening: While this position is remote, similar roles may be available in Ireland.
IT L2 Support Engineer Job in Chennai 2019: This position may align with past job openings in Chennai, indicating the ongoing demand for skilled IT L2 Support Engineers.
IT L2 Support Engineer Roles and Responsibilities: The IT L2 Support Engineer is responsible for troubleshooting IT issues, managing IT systems, and providing customer support and training.
IT L2 Support Engineer Salary: The salary for an IT L2 Support Engineer at KATALYSTCS ranges from ?1,39,642.05 to ?2,50,000.00 per year.