Job Details: IT Support Engineer at Leading Indian IT Company
Company: Leading Indian IT Company
Experience: 4 - 8 years
Salary: 4 - 9 Lacs P.A.
Location: Bangalore/Bengaluru

Hiring for:

• Accenture
• Infosys
• Tata Consultancy Services
• HCLTech
• Capgemini
• Wipro
• Cognizant

Posted: 3 days ago

Application Information:

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Job Description

Roles and Responsibilities:

• Provide technical support to end-users through phone, email, or in-person interactions.
• Troubleshoot hardware and software issues on desktop computers, laptops, printers, and other peripherals.
• Manage incidents reported by users through the service desk ticketing system (ServiceNow).
• Collaborate with global teams to resolve complex technical issues related to Active Directory, GSD services, server support, IT infrastructure, and more.
• Perform routine maintenance tasks such as patching operating systems, updating software applications, and performing backups.

Job Requirements:

• Strong knowledge of Active Directory administration principles and practices.
• Proficiency in managing incidents using Service Desk Management tools like ITSM platforms (e.g., ServiceNow).
• Excellent communication skills for effective interaction with customers at various levels.

Role: Desktop Engineer

Industry Type: IT Services & Consulting

Department: IT & Information Security

Employment Type: Full Time, Permanent

Role Category: IT Support

Education

• UG: B.Sc in Any Specialization, BCA in Any Specialization, B.Tech/B.E. in Any Specialization
• PG: Post Graduation Not Required

Key Skills

• Service Desk
• Active Directory
• Global
• Server Support
• Service Desk Management
• IT Service Desk
• Technical Support
• GSD